This Privacy Policy outlines how NOVAQ SECURE collects, uses, and protects information for our clients and partners across the Kingdom of Saudi Arabia. As a modern technology company specializing in smart integrated solutions, AI, and eHealth , we are committed to maintaining the highest standards of cybersecurity and data protection.
1. Information We Collect
We collect information necessary to provide and maintain our high-quality technology solutions. This includes:
- Contact Information: Name, email address (e.g., Szaidi@Novaq.com.sa), phone number (+966504210275), and physical address in Riyadh.
- Business Data: Information provided during the design and implementation of IT, AI, or security systems.
- Technical Data: Information related to network solutions, cloud services, and post-sales support/maintenance contracts.
- eHealth Data: Information managed through our innovative digital health and occupational health solutions.
2. How We Use Your Information
Your data is used to ensure reliable system performance and client peace of mind. Specific uses include:
- Tailoring Solutions: Designing and implementing technology tailored to each client’s specific needs.
- Service Delivery: Providing AI-based analytics, custom app development, and web services.
- Support & Maintenance: Fulfilling annual maintenance contracts and providing responsive technical support.
- Business Development: Assisting partner vendors with seamless market entry and full-spectrum client engagement.
3. Data Protection & Cybersecurity
At NOVAQ SECURE, cybersecurity and data protection are among our core values.
- We build solutions that are secure and grounded in real-world market reality from day one.
- We specialize in building compliance-ready solutions for regulated industries such as finance, logistics, and retail.
- Our commitment to reliability ensures that your data is protected through robust IT infrastructure and modern security systems.
4. Third-Party Sharing
We do not sell your personal data. We may share information with:
- Global Partner Vendors: To facilitate market entry and service delivery across the Kingdom.
- Service Providers: Vetted consultants and engineers under our IT Staff Augmentation model to help deliver projects faster.
5. Your Rights
In accordance with Saudi Arabian regulations and our commitment to trust and integrity, clients have the right to:
- Access the personal or business information we hold about them.
- Request corrections to ensure data accuracy for long-term partnership.
- Inquire about our data retention policies regarding maintenance and support logs.
6. Contact Us
For any questions regarding this Privacy Policy or our data practices, please contact our Riyadh office:
- Email: Szaidi@Novaq.com.sa
- Phone: +966504210275
- Address: Riyadh, Saudi Arabia